FAQ

     What is store credit and how do I use it?

  • Store credit issued is available as a payment method only here at Game It Gear and is not accepted on other sales channels. Store credit nontransferable and cannot be redeemed for cash value. For example, customers can’t use store credit on the Shop app.
  • Customers don’t receive notifications when store credits are issued to their account. If the product offers a store credit based on purchase, please allow up to 48 hours after the purchase to see the balance in your account. If the balance is not showing by that time, please contact us for resolution.
  • Customers must apply the full store credit amount at checkout; they cannot choose to apply only a portion of their balance. If the order value is less than the available credit, the remaining balance stays in the customer’s account. Sorry, this is systematic. 

  • Store credit balance will be shown in your account, login to see your available balance.

    What types of products does GAME IT GEAR offer?

    GAME IT GEAR specializes in high-quality reloading accessories and apparel. Our product range includes innovative items such as the 100 Round Loading Block, as well as stylish clothing that reflects the values of the shooting sports community.

    How can I contact GAME IT GEAR for support?

    You can reach us via email at Sales@gameitgear.com, this is the best way to ensure we can communicate with every customer. 

    What is your return policy?

    We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase. For more details, please refer to our return policy section.

    How long does it take to process a refund?

    Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund. Any amount of store credit issued for the purchase will be revoked if available or deducted from the refundable amount.

    Are there any items that cannot be returned?

    Certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please contact us for clarification.

    What should I do if I receive a damaged or incorrect item?

    If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

    Can I exchange an item?

    The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the correct product in a timely manner.

    Do you ship internationally?

    Please contact us at Sales@gameitgear.com for international shipping options.

    What payment methods do you accept?

    We accept various payment methods, including major credit cards and PayPal. For a complete list of accepted payment options, please refer to our payment policy on the website.